How NgMedicare handles personal and health information
This notice explains the current controlled-pilot data practices. It should be reviewed with qualified Nigerian counsel before unrestricted clinical use.
Who this notice covers
This notice covers pharmacy staff accounts, patient-controlled health files, WhatsApp health-story participants, demo contacts and website analytics visitors in Nigeria.
Information and purposes
Account and pharmacy information supports authorized access. Prescription and medicine information supports clinical checks. Consented quiz answers support private patient files. Business contact details support requested demonstrations.
Legal basis and consent
Processing must have a documented lawful basis under the Nigeria Data Protection Act, 2023. Private health-file updates use explicit, versioned consent that can be withdrawn without stopping access to unrelated services.
Sharing and international processing
Information may be processed by contracted infrastructure, messaging, AI, payment and support providers only for defined services. Cross-border transfer safeguards and processor terms must be confirmed before production use.
Retention and deletion
Different records have documented retention periods. Patients can request an export, stop health-file updates, revoke a sharing code or permanently delete their patient file through WhatsApp commands.
Security and access
The service uses role controls, protected sessions, pseudonymous patient identifiers, expiring sharing codes, encrypted credentials, audit records and monitored administrative access. No security measure eliminates all risk.
Your rights and complaints
Requests for access, correction, restriction, objection, portability or deletion should be sent through the configured support channel. Complaints may also be made to the Nigeria Data Protection Commission (NDPC).
Frequently asked questions
Is this a legal certification?
No. It is a product notice and control description that requires qualified local legal review.
Can a patient delete a file?
Yes. DELETE MY DATA starts a confirmation flow that removes the patient file and saved quiz answers.
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